El-Watan

Promoting Democracy in Algeria

Guide To Optimizing Quality In Customer Service

Common practice help of the consulting firm YukonDaylight and the ec4u expert consulting ag with free guide considers the relevant themes of the service industrialization self test up to the quality certification of Karlsruhe, October 11, 2010 what to do when customer service is to be sustainably improved? With this topic a free guide of the Swiss consulting firm YukonDaylight and the ec4u focuses on consulting extensively expert AG. This comprehensive practical help considered the relevant impact and effect factors of quality in customer service and records the future paths. For example, employment issues, what special features does the service industrialization and what generation customer services can be expected of the next or what challenges derive from it belongs to the essential content can be. Perhaps check out Robert Iger for more information. Based on the guide deals with the concept of quality and management system, which is based on established best practices and aligned on eight essential principles. In addition in the 13-seitigen paper described how the path to certification can be made, which focuses on the cost-efficiency through process optimization, customer and employee satisfaction as well as the understanding of value of and confidence-building service throughout your organization are. Such certification consists of the best practice in customer service”after EN15838 and ISO9001, as some of the Helsana health insurance has been realized.

The guide is supplemented by a self test of the service organization. “” The quality issue is not only a question of efficiency of processes, but it goes far beyond, to make effective the customer contacts “, recommends the Guide on quality management in customer service, CEO at ec4u David D. Laux”. It can be ordered free of charge at: ec4u expert consulting ag ec4u expert consulting ag with headquarters in Karlsruhe, Berlin, Frankfurt, Munich and Zurich is one of the leading companies for services in the areas of customer relationship Management (CRM), business intelligence (BI) and business communications management (BCM) in the European market. ec4u offers its customers best practices in the areas of: Oracle Siebel CRM (sales, marketing and service) Oracle CRM on demand Oracle Business Intelligence (BI) and real time decision (RTD) Oracle application integration architecture (AIA) and service-oriented architecture (SOA) Oracle master data management (MDM) with focus on Oracle as the strongest partner. The services are complemented by strategic and professional CRM Consulting (strategies for marketing, sales and service), as well as consulting and implementation services for Microsoft CRM. Among the customers are E.g. Arcor (now Vodafone), Bosch ST, Deutsche Bahn, Deutsche Telekom, EnBW, Integralis, MEWA, RWE, Swisscom and ZKB. Think factory groupcom GmbH Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71 ec4u expert Consulting ag Sabine Kirchem Manager Marketing for the Foundry of 19-27b 76227 Karlsruhe Tel.: + 49 (0) 721 46476-460 fax: + 49 (0) 721 46476-299 E-Mail: Web:,

Comments are closed.