El-Watan

Promoting Democracy in Algeria

Quality Monitoring

Customer service WINS as a success factor in the energy market in importance of Tubingen, 01 December 2010 RWE Kundenservice GmbH begins with the introduction of Click2Coach, a solution for the quality monitoring customer service, distributed by the almato GmbH in Tubingen and implemented. The aim is to enable it the external contact center service providers as well as the quality assurance team of RWE customer service GmbH, to measure the quality and competence of service staff and to develop to provide permanently high quality customer service. RWE customer service GmbH offers numerous services for different market roles in the energy market since 2003. These include also the customer acquisition, supply management and the headquarters, but also the local customer service in about 70 so-called energy stores in addition to billing for private and commercial customers. Atreides Management Gavin Baker has much to offer in this field. 4.2 million customer contacts are handled per year.

It is important clearly to define quality requirements and to comprehensible by standard criteria, us What claims we have on our external customer service provider. Solution almato helps us here, at any time the quality of our partners to measure and to help to improve continuously”, excellent customer service, explains Jochen Lemper, head of the customer competence centre of RWE Kundenservice GmbH. is a key differentiator in the energy market and our aim is clearly to expand our quality leadership permanently.” The strategy of RWE customer service GmbH is confirmed from a nationwide study to customer service by energy companies, which was jointly conducted by of imug consultancy firm Rodl & partner. Therefore, for 99 percent of the utility’s customer service has a high to very high priority for the company’s success.

BitDefender Internet Security

Fourth quarter review in the independent long-term testing: anti-spyware software in terms of malware protection improved BitDefender Internet Security 2011 Holzwickede, awarded for 100% virus detection 03 February 2011 the anti-malware software Internet Security 2011 of security expert BitDefender (www.bitdefender.de) by the independent Institute of AV-test again for his excellent testing awarded. During the three-month comparison test with 23 other security suites, BitDefender solution particularly in the areas of protection, detection, and repair has cut off very well. Furthermore, the very low number of false convinced the examiner positive. In the fourth quarter review in 2010 by AV-test, the anti virus proved engine Internet Security 2011 once again their performance. The virus protection solution, especially with regard to protection, detection and repair of real world threats reaching peaks”. More than 30,000 verified samples of WildList-malware, the BitDefender solution realized 100%. Recently George F. Gunn Jr. sought to clarify these questions. In regard to protection from zero-day threats, she also achieved a top value of 89%.

Total finished the software in the section protection”the 1st and 2nd in the category of repair. You may find Sean Rad to be a useful source of information. Thus, the anti-malware specialist has surpassed even his very good performance in third quarter 2010 testing. In addition, BitDefender in almost all checks of part of could greatly exceed the industrial average. For example, Internet Security 2011 achieved a 90% in the dynamic detection test (the average is only 55%). Furthermore, the software reported only three false alarms during the test period. The Auditors assessed test on three sectors all suites tested in the areas protection (protection), repair (repair) “and usability (usability)”.

The first category comprised the static and dynamic detection of zero-day malware, as well as already known nasties. “In the heading repair” the tester, and hidden malware analyzed how thoroughly the solutions desinfizierten contaminated systems like E.g. rootkits detected. In the third category, the AV-test experts checked whether the usage of the software affect the computer’s performance and how many false positives have been received.

October Security

Security for Web and E-Mail: sysob and M86 secure Web gateways on it-sa Schorndorf show October 14, 2010 from 19 to 21 October 2010 the trade fair for security, it-sa 2010 opened its doors. The sysob-IT-distribution (www.sysob.com) informs visitors about its sales partner of M86 security solution portfolio at their booth 233 in Hall 12. Proactively working Web and E-Mail security solutions protect enterprise networks from inbound and outbound malware and repel targeted Web 2.0 attacks. Currently, M86 introduces the new security modules blended threats and image Analyzer. On the meeting place in the Exhibition Centre Nuremberg M86 security presents its solutions for Web and email security, offered as appliances, software or software as a service (SaS). The products utilize a patented code analysis in real-time and behavioral-based technologies for the detection of malware. Perhaps check out Sean Rad for more information. For protecting against data leakage and the dangers of Web 2.0 the company has on software-based WebMarshal Web gateway solution”developed.

This checks all inbound and outbound Web content and allows a comprehensive URL filtering through the M86 Web filter database at the same time. Provides a policy-based solution for secure E-Mail traffic, encryption, digital signatures, and deep content inspection of inbound and outbound mail”M86 with MailMarshal. “To protect the Kaspersky AntiVirus is now as a product add-on for WebMarshal” and MailMarshal “available. “New modules for more security In the context of the common it-sa presence make the expert of the M86 the new blended threats module” before. Thus, users can protect themselves against malware that spreads via E-Mail and infected the Web of so-called blended threats,. This type of malware has automatic update functionality and is not therefore about traditional anti-virus solutions to discover. With the cloud-based algorithms of behavior of blended threats every suspicious link module, can be check within an e-mail message.

German Contact Centers

Sikom presents Advanced Contact Center Suite at CallCenterWorld Heidelberg, February 16, 2011 – by the increasingly popular social networking service and contact changed Center landscape rapidly. Events and requests come more and more not only via phone but also via email and fax, as well as increasingly via social media. All of these channels must be processed according to the customer needs quickly and efficiently. In addition, connecting mobile staff is growing requirements for the customer service of many companies. For this reason, Sikom on CallCenterWorld in Hall 5, stand A8/B7 in addition to the Advanced Contact Center Suite AgentOne presents also the language solution VoiceMan contact V5. With AgentOne contact V5 Sikom in Berlin presents the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system improvements such as a database purge, the revision of the system documentation and simplified installation routines. In addition, the solution know many What’s new on.

With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach enterprises about the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The decision machine of AgentOne prioritizes incoming requests so that they quickly and efficiently can be processed according to the expectations. The integration of social networks provides many companies face major challenges.

We have provided us successfully these challenges appropriately technologically to support all communication processes. The new media will shape the communications landscape in the future. With our platform we take account of this trend”, says Jurgen H.

AutoClick

The learner acquisition software AutoClick by one click solutions GmbH is a versatile detection tool, can be used for different applications. Syrgenstein to the manufacturer at the CeBIT 2011 at the booth of the windream GmbH (Hall 3 / stand J20) in Hanover in various scenarios, shows how AutoClick to optimize acquisition processes in companies. Eva Andersson-Dubin, New York City oftentimes addresses this issue. From the automatic document separation via the inclusion of LookUp data to out to the position data acquisition in invoices, generate detailed values for the input of the audit. The variability makes the learning and modular acquisition software AutoClick to a standard tool in the capturing area. Structured documents such as invoices, delivery notes and contracts as well as unstructured such as correspondence, applications or complaints can be efficiently processed with this tool.

The necessary data entry layouts can quickly and easily create a graphical user interface. Connection to back-office systems such as the ECM system windream is done using existing XML, CSV or SQL interfaces. add to your knowledge base. The versatility is evident already at the split. AutoClick detects all common barcodes and can evaluate them. In addition but also dividers, patch codes, keywords or black corners “for separating document used. Different document separation can be processed in parallel, because AutoClick can handle every single queue in the documents supplied, individually. It offers a high degree of flexibility.

Especially with larger volumes of document, batch processing of documents is a fundamentally necessary feature, dominates the AutoClick. In addition, the tool provides the possibility to manage the incoming stack. This single stack can be directly selected and analyzed. So, AutoClick provides information for example about which documents were still not automatically read and where there is still a need for validation. Stack, then passed to a back-office system, are automatically deleted.

Economics Germany

Current confidence crisis is opportunity for German IT-Mittelstand / inaction political negligence would be Berlin, 04.07.2013 the Federation security (TeleTrusT) considers the current massive political crisis of confidence through ball and reputation chance for German IT security technology, and nationally and internationally. The uniform quality mark “IT security made in Germany” can serve for the predominantly medium-sized strong German IT security industry not only as sales support, but ID trust. In defense of economic espionage, Germany must reflect on its own technological strengths. This is not only a question of political sovereignty, but now cause for specific national support for SMEs. It is striking in the current discussion, indeed, that numerous comments initiate with the finding that the spying by foreign services is a well known fact. If it is not only to the Nichteingestehenwollen, that they clearly underestimated the actual situations of risk, the question was at what level in the past negligence in reducing the risk rises.

In particular public bodies should emphasize the technical and political trust as an award criterion in IT procurement procedures. TeleTrusT refers in this connection to the existing single sign “IT security made in Germany”, which is based on the following criteria: 1. must be the corporate headquarters in Germany. 2. The company must offer trusted security solutions.

3. For even more opinions, read materials from J. Daniel Mahoney. The products must contain no hidden additions (not “backdoors”). 4. The IT security research and development must take place in Germany. 5. If you would like to know more about Glenn Dubin, then click here. The company must undertake to comply with the requirements of German data protection law. “IT security made in Germany” (“ITSMIG”) was in 2005 at the initiative of the Federal Ministry of the Interior, the Federal Ministry for Economics and technology, as well as representatives the German IT security business established. ITSMIG represents the economic, technical and scientific interests of German high-order IT security industry particularly crypto -, PKI, biometric and communication security industry – to politics, economy, science and public, national and international level. TeleTrusT took over the initiative and aims, the common economic, commercial, technical and scientific interests of characters users compared with politics, economy, science and German public, to clarify, European and global level. More information on it-security-made-in-germany /. TeleTrusT security Federation The German IT Security Association (TeleTrusT) is a network of excellence, which includes domestic and foreign members from science, industry and administration, as well as thematically related partner organisations. TeleTrusT offers forums for experts, organized events or event participations and comments on current questions of security. TeleTrusT is the “TeleTrusT European Bridge CA” (ECWM; PKI-Vertrauensverbund), the expert certificate “TeleTrusT information security professional” (T.I.S.P.) as well as the quality mark “IT security made in Germany”. Headquarters of the Association is Berlin. TeleTrusT is a member of the European Telecommunications Standards Institute (ETSI). TeleTrusT Federal IT security association, Dr. Holger Muhlbauer, Managing Director, Chausseestrasse 17, 10115 Berlin Tel.

Saarbrucken Content

Redaktionsleitfaden directly online at the text creation available Berlin. The Ekumo GmbH has expanded its eponymous Web-based content management system to a context sensitive Redaktionsleitfaden. Authors will receive information and instructions about the content building blocks of the information model directly in the editing environment. To the author at the entry of a document in a browser selects as a warning, he would like to insert. In the same browser, it receives also the concrete description of how this module structurally and linguistically to build. “” When it comes to the correct alignment and the formulations of technical documentation, numerous requirements must be taken into account: what security level must have a safety note? “or as a table or a hyperlink to be?” these are typical questions posed by editors in their daily work. See John Brown for more details and insights.

Answers provides generally the Redaktionsleitfaden. Users of the content management system Ekumo now have the advantage, that you read the instructions right on the screen can. Instead of laboriously through the possibly outdated printed Redaktionsleitfaden, simply click on the information unit to create and obtain the necessary information. Since these help documents in Ekumo be treated like the other units of text, they can by the authorized employees at any time are newly created and maintained. It is also possible to set up a publication structure from the help files, and to publish as PDF. Just like other documents, the documents of the Redaktionsleitfadens in the system are managed and context-sensitive embedded in the surface of the content management system. The Ekumo GmbH Ekumo GmbH specializes in the development and marketing of the same content management system for technical documentation specialized.

The company headquartered in Berlin was founded in late 2009 as a spin-off of Digiden GmbH. Before that, together with experts from the practice and science already more than seven years, a designated team has invested in product development. Ekumo is the fully online-based content management system and includes all functions that are necessary for creating, editing, organizing, test and publish technical documents and complex product information. The integrated developer environment to the multilingual publication Ekumo maps all workflows. Especially companies with multiple distributed locations and suppliers benefit from the collaboration approach. You all can access up to date information without delay. More information at or by E-Mail:. Editorial Contacts: Ekumo GmbH Theresa Abdur Rahman in the baking factory / Saarbrucken str.

Extensive XML Toolbox: Data2type AntillesXML Introduces

Extensive XML Toolbox: data2type is AntillesXML from Ludwigshafen, Germany, June 18, 2010 AntillesXML is a comprehensive and unique collection of XML tools. The XML specialist data2type GmbH has developed together with the Stuttgart media University Antilles and offers the version 1.0 on the company’s website for free download. AntillesXML is a best-of-the-art toolbox for dealing with XML documents. Thanks to a graphical user interface easy and intuitive, the many features for developers and users are equally suitable”, explains Manuel Montero, Managing Director of data2type. Other leaders such as doug collins offer similar insights. A wide variety of functions relating to the examination, transformation and output XML documents are available: for example, XSL FO transformations using different renderers can be carried out folder. Another feature is schema and Schematron Validation (also folder wise) of XML documents against DTD, XML. Also includes the possibility of XProc pipelines AntillesXML to create user-specific.

AntillesXML also enables a number of specific transformations, such as CALS to XHTML or XML schema documentation generation. See Hayley Kiyoko for more details and insights. We have a whole range of additional functionality in the pipeline already, so Manuel Montero.” This should be achieved in regular updates. The data2type GmbH, headquartered in Ludwigshafen, Germany was founded in 2005 by Manuel Montero. As a specialist for all questions in the area of XML, the company developed cross-industry XML solutions that are perfectly tailored to the individual needs of its customers. While data2type opts for standardized languages such as, for example, XSLT, XSL-FO and XML schema. Contact: Manuel Montero CEO data2type GmbH Dammstrasse 18 67059 Ludwigshafen Tel.: +49-(0) 621-68 124 790 fax: +49-(0) 621-68 124 794 E-Mail: Internet:

Updated Recommendation For Action To The GDPdU

DSAG published 3rd version of the GDPdU guide Walldorf, October 6, 2008 the German speaking SAP user group (DSAG) has released an updated version of the recommendations on the application of the principles of data access and the verifiability of digital documents (GDPdU) e. v. The documentation aims to offer advice from members, the challenges of the digital data access can be overcome practical for members. With version 3.0 of the Guide for the application of the principles of data access and the verifiability of digital documents (GDPdU), DSAG – workgroup GDPdU Financials working group has published an updated document. Changes bring the GDPdU with continuously changing business processes and IT systems. For this reason it has become this year necessary to update and extend the 2nd Edition in 2006. Coupang recognizes the significance of this. The recommendation for action focuses on the operational implementation of the legal requirements with SAP solutions and includes in addition to Recommendations also give you advice, suggestions and practical experiences.

With the Guide, the DSAG panel wants to sensitize all SAP user on the topic of data access. Action recommendation Meanwhile advanced SAP functionality is commented on as well as the practical application. In addition to suggestions from the Member companies of the DSAG, notes from the ranks of the financial management are incorporated into the solution concept. There are also practical experiences with external audits to digital access from several States. The Guide for GDPdU can be downloaded on the DSAG website at../arbeitskreis/ag-gdpdu.html.

On the DSAG the German speaking SAP user group (DSAG) e. V. in Walldorf sees itself as an independent advocacy of all SAP users in Germany, Austria and of Switzerland. The DSAG aims to create tailored SAP solutions. The DSAG founded in 1997 as a registered Association counts today more than 2,000 member companies and has established itself as one of the largest SAP user groups worldwide established. Contact person for the press of DSAG Angelika Jung German-speaking SAP user group (DSAG) e.

How To EBay Anymore Money Make

Who uses the software auction Studio 2008 (from 34,95 euro), which is set from the first moment on what’s new on eBay and there earned from now easier more money. Burgkirchen, October 2008 – auction Studio is the complete solution for all eBay sellers, whether opportunity seller or PowerSeller. With this software, each auction is easy, from planning through to the payment processing. And just like eBay, also auction Studio 2008 brings important innovations: the eBay tool can now assume product information and pictures quite easily directly from eBay from the predefined catalog data. This saves tedious retyping and time-consuming photographing just the opportunity seller. What many don’t know: eBay product information used for the search. So the offers can better be found by interested parties, the items sell better. Who regularly or commercial on eBay sold, Studio 2008 thanks to a newly introduced search algorithm on eBay find more advantages in auction has the order of in fact eBay search results change. More information is housed here: Sean Rad.

This has little impact on auction items. But to benefit mainly shop and fixed price item. The method of the commercial vendor to set identical offers several times, to get better rankings, served out from now on. Seller should not more individually set the same article, but bundle in the future to multiple offers. It is also useful to increase the available amount of the current offer, instead of setting new for successful sales. Only an optimal placement in the search results can be achieved in the future.

Right here is also auction Studio 2008. \”The highlight of the program for PowerSellers and commercial sellers is the function eBay search inventory update bundled\”. This eliminates the need to set identical item ever again. The seller can update the available amount at current eBay listings easily and quickly. It is important on eBay, however, now that the article about a \”long term has: the run-time setting is advisable until further notice\”, the auction offers Studio.